Room #: Housekeeper Name: Condition of the room left by guest : Normal Use _____ Abusive Use _____ Specify: Damages Caused _____ Specify: Condition of Furnitures : Condition of Unit : Report any water leaks (Windows, Toilet, Faucet, Bath tub): Report any bugs (Bed Bugs, Cockroaches, other): Other Comments :
MONTHLY PEST CONTROL REPORT comment on condition of all areas: Pest Control Issues in the Lobby : Pest Control Issues on 1st Floor : Pest Control Issues on 2nd Floor : Pest Control Issues on 3rd Floor : Pest Control Issues on 4th Floor : Pest Control Issues on 5th Floor : Pest Control Issues on 6th Floor : Pest Control Issues on 7th Floor : Pest Control Issues on 8th Floor : Pest Control Issues on 9th Floor : Other Areas of Concerns :
DAILY BUILDING MAINTENANCE REPORT comment on condition of all areas: Condition of Parkade areas : Condition of Backyard and Pool Area : Condition of Lobby : Condition of 1st Floor Courtyard : Condition of 1st Floor : Condition of 2nd Floor : Condition of 3rd Floor : Condition of 4th Floor : Condition of 5th Floor : Condition of 6th Floor : Condition of 7th Floor : Condition of 8th Floor : Condition of 9th Floor : Other Areas of Concerns :
DAILY SECURITY PATROL REPORT comment on the overall situation of Building and Guests Security: Security on the Parkade areas : Security on the Backyard and Pool Area : Security on the Lobby : Security on the 1st Floor Courtyard : Security on the 1st Floor : Security on the 2nd Floor : Security on the 3rd Floor : Security on the 4th Floor : Security on the 5th Floor : Security on the 6th Floor : Security on the 7th Floor : Security on the 8th Floor : Security on the 9th Floor : Other Areas of Concerns :
FIRE PREVENTION EQUIPMENT REPORT comment on the overall situation of Building Fire Prevention and Suppression Systems: Parkade, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, if any : Lobby, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 1st Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 2nd Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 3rd Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 4th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 5th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 6th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 7th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 8th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : 9th Floor, Verify Sprinkler System, Standpipe System, Extinguishers and Hoses, Emergency Exits & Lights, Evacuation Signs & Route : Other Areas of Concerns :
SUBJECT : CONTRACTOR REPORT CONTENT: NAME OF CONTRACTOR : SCOPE OF WORK : PROGRESS OF WORK : TIME FRAME OF COMPLETION : PROVIDE SPECIFIC DETAILS AND CONCERNS : PLEASE ATTACH PHOTOS... THANKS
SUBJECT : Oceanside Inn Reservation Confirmation CONTENT : Thank you for your reservation. We appreciate and value your business. Your reservation has been received successfully and registered in our system. Thank you for your reservation. We look forward to be of service and provide you with a memorable stay. Sincerely,
Your reservation has been successfully Canceled. We appreciate and value your business. We look forward to be of service in the near future. Thanks for considering the Oceanside Inn for your future memorable stay. Sincerely,
Airbnb blocks the email… read between the spaces… change the J to a G. please request them by email at "OceansideInnReservations@" jmail… please correct the email properly… it is a .c o m
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Steps To Responding To Positive Reviews : 1- Thank the Reviewer. The reviewer just said something nice about your company—it would be poor manners if you didn't thank them! ... 2- Respond Quickly To Positive Reviews. ... 3- Keep It Short. ... 4- Be Authentic and Personal. ... 5- Invite Them To Take Action. ... 6- Share The Positive Review.
Sample Reply : Thank you so much for your amazing review! We are so happy to hear that you have enjoyed your stay. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Oceanside Inn, we look forward to seeing you again soon!
Steps To Responding To Negative Reviews : 1- Respond Quickly. 2- Acknowledge The Customer's Complaint. 3- Apologize & Empathize. 4- Take Responsibility. 5- Provide An Explanation If Needed. 6- Take The Discussion Offline. 7- Make It Right.
1- SAY THANK YOU “Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”
2- APOLOGIZE “We apologize that our service did not satisfy your expectations.” “We’re so sorry that your experience did not match your expectations. This is on us.” “We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.”
3- TAKE RESPONSIBILITY “I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.” “We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.” “Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.”
4- MAKE THINGS RIGHT “I apologize on behalf of everyone at Oceanside Inn. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.”
5- TAKE THE ISSUE OFFLINE “We would like the opportunity to investigate your feedback further. Please could you contact me at OceansideInnReports@gmail.com or call our team at (438)522-2255? We’ll work with you to resolve any issues as quickly as possible.” “We are sorry that your experience at Oceanside Inn didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at OceansideInnReports@gmail.com or (438)522-2255. Again, thank you for your feedback!”
6- ASK FOR SECOND CHANCE “Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please call me or ask for me next time you’re at Oceanside Inn.”
